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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>Problem:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>The VPN client automatically refreshes / resets the machine IP4 DNS servers using DHCP regardless of the Name Resolution => DNS => Enable DNS checkbox. This creates a problem for some users that have specific DNS entries defined at the machine level. It forces the user to have to go into windows settings and change the adapter IP4 DNS settings after connecting or disconnecting from the VPN. I would assume that simply leaving the “Use DNS” option unchecked would stop the client from changing the adapter settings but it doesn’t. In my case, I have 6 DNS entries defined but when I disconnect from the VPN only the first four are put back –OR- my adapter settings have changed to “Obtain Automatically”<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>To Reproduce:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l2 level1 lfo2'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New"'>Windows Network Settings => Adapter Properties => Internet Protocol v4 (IPv4)<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New"'>Change IP to “Obtain IP Address Automatically”<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New"'>Change DNS to “Use the following DNS Server ..” <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New"'>Click Advanced => Add 6 DNS Servers: 192.168.1.1, 192.168.1.2, 192.168.1.3, 192.168.1.4, 8.8.8.8, 8.8.4.4<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l2 level1 lfo2'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New"'>Connect to any Mobile VPN Gateway (“Use DNS” setting is off – unchecked)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l2 level1 lfo2'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New"'>Open Command Window<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New"'>ipconfig / all<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New"'>result: dns servers: 192.168.1.5, 192.168.1.6 (obtained from DHCP server)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l2 level1 lfo2'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New"'>Disconnect from Mobile VPN<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l2 level1 lfo2'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New"'>Open Command Window<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New"'>ipconfig / all<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New"'>result: dns servers: 192.168.1.5, 192.168.1.6 (obtained from DHCP server)<o:p></o:p></span></p><p class=MsoListParagraph><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l2 level1 lfo2'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>6.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New"'>Windows Network Settings => Adapter Properties => Internet Protocol v4 (IPv4)<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New"'>Change IP to “Obtain IP Address Automatically”<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New"'>DNS has been set to “Obtain Automatically” – OR – DNS has been set to: 192.168.1.1, 192.168.1.2, 192.168.1.3, 192.168.1.4 (the last two are missing)<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New"'>This last one is particularly frustrating because I cannot determine what factor is deciding the outcome between the two.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>Result: the original DNS settings have been wiped clean and need to be manually put back in; something that regular users cannot and should not be asked to do on a regular basis.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>Suggested solutions:<o:p></o:p></span></p><p class=MsoListParagraph style='margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo3'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New"'>If Use DNS is unchecked, shrew soft client should not attempt to alter local DNS settings<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New"'>OR-<o:p></o:p></span></p><p class=MsoListParagraph style='margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo3'><![if !supportLists]><span style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Courier New"'>Add a new option in the DNS settings tab: “Do not alter local DNS settings”<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoListParagraph><span style='font-size:10.0pt;font-family:"Courier New"'>NOTE: as regards solution #1, even if it is checked, upon disconnect the adapter settings should be restored to their original state. I think this is a defect.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>VPN Client Version = 2.1.7 – OR - 2.2.0<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>Windows OS Version = Windows 7 x 64 Ultimate SP 1 <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>Gateway Make/Model = Sonicwall Pro 2040 –OR- pfSense 2.0.1<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>Gateway OS Version = SonicOS Enhanced 4.2.0.1-12e / FreeBSD 8.1-RELEASE-p6<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>Additional Notes: Before anyone asks, there is a specific reason that I need the DNS configured in this manner. I have some users (me being one) that connect to the local network in three different ways: direct connect, mobile VPN connect, remote site-to-site connect. Our network is highly DNS sensitive so one wrong entry will cause some or all of our intranet products to become unresponsive. I really like this client because it is so flexible and I would love to continue using it.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>David Esquivel<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p></div></body></html>