[vpn-help] VPN Connects But Cannot Access or Ping

[Matthew Grooms]

On 8/18/2010 12:42 PM, Jason Bruce wrote:
> Shrew Support,
>
> I am using Shrew Soft VPN Client version 2.1.6. The OS of the laptop is
> Windows 7 64bit. We have an Adtran 1335 that the client VPN connects to.
> Here is the problem: The VPN connects, however I cannot ping anything.
> The same config and Shrew version installed on my XP machines has no
> problems. Please help!
>

Hi Jason,

Are you seeing MATURE security associations in the VPN Trace utility 
after you connect and attempt to send traffic? If so, do you see the 
Transferred bytes increase for both the inbound and outbound SAs? You 
can also try restarting all the services using the VPN Trace program and 
attempt to connect again.

-Matthew