[vpn-help] Connectivity Issues mainly when using remote desk top

Matthew Grooms mgrooms at shrew.net
Wed Mar 24 11:28:56 CDT 2010

On 3/18/2010 1:09 AM, Ricky Bright wrote:
> Windows 7 / vista x86 issue
> Hi Hope somebody has a solution or fix for my issue
> I am loving the Shrew vpn client and is by far the best I have tried but…….
> Whenever I am using a remote desktop to connect remotely to a pc
> I have about 1 minute to get done what I need
> If i access files remote shares or applications it is not as bad but
> still will disconnect randomly
> Every so often it will randomly disconnect from the remote desktop but
> will automatically
> reconnect asking for normal windows login credentials but usually after
> putting this in about 30 seconds to 1 minute again the shrew client will
> disconnect resulting in the same issue having to log back in to the
> remote pc
> I am connecting to border ware firewall hosting the ipsec services
> This also happen using the paid for ipsec vpn client netsafe vpn
> I am lost on why this happens the support team at borderware don’t
> support a client for any other os after xp
> I am 100 % sure it has to be the client as I still have users on xp on
> the old client and they don’t get this issue only vista and windows 7
> users all 32 bit, because the boarderware client dosnt work on these
> versions of windows


I don't understand why you are 100% sure it is a client problem when 
both the Shrew Soft and the NetSafe client show the same behavior. With 
no logs to look at, my guess is that the Borderware device implements 
the DPD extension poorly which causes a DPD timeout. Have you tried 
disabling this option on the client to see if the connection stays up 


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