[vpn-help] Shrewsoft indicates that the tunnel is enabled but I cannot reach the corporate servers

[Kevin VPN]

On 12/17/2012 07:25 PM, bw8080 at comcast.net wrote:
>
> I received a message that this submit was blocked. Sending from the
> correct email address.
> =====================================================
>
>
> Shrewsoft indicates that the tunnel is enabled but I cannot reach any
> of the corporate servers. Once in a while, maybe once out of 10 trys,
> it will connect and I can reach the corporate servers.
>
> My laptop corporate setup is: Lenovo T410 laptop Shrewsoft VPN Client
> version 2.1.7 Windows 7 Service Pack 1 Intel(R) Centrino(R)
> Advanced-N 6200 AGN Version 15.2.0.19
>
> My home setup is a Netgear N150 WNR1000 wireless router. This problem
> occurs regardless of whether I'm connect wirelessly or via cable to
> the router.The cable modem is a Ubee DOCSIS 3.0 from Comcast.
>
> Shrewsoft will always indicate it is connected but most times will
> not access the corporate servers.I get an error, "server not found"
> when trying to access intranet sites via a browser and a similar
> error when trying to connect to the corporate MS Outlook server.
>
> Once connected I am required to use the corporate proxy. If I enable
> the proxy I cannot reach the corporate servers. A ping to them fails,
> but a ping to external sites (e.g. www.google.com) will succeed. If I
> disable the proxy, the exact same thing happens. On the rare times
> that the tunnel enables correctly, I have to set the proxy for the
> laptop to access the internet.
>
> Logs are attached.
>
> I have tried the suggestions I've read to change NAT-Traversal to
> "force-rfc" from "enable", I've also tried changing Policy Generation
> Level to "unique" from "auto". Neither has worked. The Microsoft
> Virtual WiFi Miniport Adapter is disabled in control panel/network
> connections.
>
> Our corporate help desk has no idea on this issue.
>

Hi Bob,

If you're still having this issue, my first suggestion would be to try 
using one of the newer version 2.2.0 builds of Shrew Soft VPN.  There's 
a number of fixes in there and maybe one would help you.