[vpn-help] Failure to connect to available network

[Kevin VPN]

On 09/05/2013 04:59 PM, Jim Harle wrote:
> Does "network server" mean a PPTP box or something else?  What *is*
> able to connect to it and work, or is it a new deployment?
>
> From: Alex Monfasani [mailto:alexm at 3phasecomputing.com] Sent:
> Thursday, September 05, 2013 10:31 AM To: Harle Jim Cc:
> vpn-help at lists.shrew.net Subject: Re: [vpn-help] Failure to connect
> to available network
>
> The remote computer is a network server.  I just tried Shrewsoft vpn
> + Remote Desktop Connection on a Windows 7 computer and it did not
> work on this computer either.  The general network
> unavailable/failure to connect message is not helpful.
>
> On Thu, Sep 5, 2013 at 12:10 PM, Jim Harle
> <vpn at technicolor.com<mailto:vpn at technicolor.com>> wrote: Alex - I've
> seen at least one issue on this list where a Windows 8 computer acted
> differently than a Windows 7 computer when connecting to the same
> gateway, but I haven't experienced that myself - no special config.
>
> What other computers/OSes have worked to communicate with your site?
> What is the endpoint device?
>
> From:
> vpn-help-bounces at lists.shrew.net<mailto:vpn-help-bounces at lists.shrew.net>
> [mailto:vpn-help-bounces at lists.shrew.net<mailto:vpn-help-bounces at lists.shrew.net>]
> On Behalf Of Alex Monfasani Sent: Wednesday, September 04, 2013 5:52
> PM To: vpn-help at lists.shrew.net<mailto:vpn-help at lists.shrew.net>
> Subject: [vpn-help] Failure to connect to available network
>
> I installed the latest version vpn 2.2 and I am using it on a Windows
> 8 computer.  I was able to connect to a site.  It is listed as
> "tunnel enabled".  When I attempt to use Remote Desktop Connection, I
> cannot connect to any available IP address on that network.  Using
> tracert <IP address> on command line times out and provides no
> information.
>
> Are there any Windows 8 configuration issues that I should be aware
> of? Are there any intermediary steps required to connect with the
> vpn? Are there any advanced troubleshooting techniques?
>
> I would appreciate any advice.  So for I have not been able to use
> this software to connect to another network.
>

Hi Alex,

This sounds like the Phase2 or Security Association negotiations are 
failing.  Tunnel enabled appears when the Phase1 negotiation has 
completed, but does not reflect the status of the Phase2/SA negotiation.

In order to see if Phase2 and SA has succeeded, look on the Network tab 
of the VPN Connect dialog.  There should be at least 1 Established SA. 
If there's only a slowly incrementing number of Failed associations 
while you've got a continuous ping going, you've got a problem.

If you have a problem, provide us with a debug log and we'll see if we 
can help:
https://www.shrew.net/support/VPN_Bug_Report_Windows