[vpn-help] Unable to access external sites while VPN connected

[Russ Button]

this is going to be fixed by looking at your DNS settings. The Shrew client 
changes your DNS settings and ideally points you at an internal DNS server. If 
the internal DNS server only gives you information about internal sites, then 
external sites aren't going to be visible.

There are two possible fixes.

1. Your Shrew client needs to give you two DNS servers to look at, with the 
primary being the internal server and a secondary being an external server 
(8.8.8.8 is always good).

2. The internal server needs to be able to forward DNS requests outside of your 
environment and thus support both internal and external DNS requests. That's 
something your company IT staff have to deal with.

Either solution should work.

Russ

On 10/21/2013 11:49 AM, Jim Harle wrote:
>
> Just curious, have you tried uninstalling the Shrew client and re-installing 
> it? The Windows 8.1 upgrade is known to break the Shrew client, although at 
> least two people have reported a simple uninstall/reinstall fixed it (although 
> that was not the case for me…I had to get more mean with it).
>
> *From:* vpn-help-bounces at lists.shrew.net 
> [mailto:vpn-help-bounces at lists.shrew.net] *On Behalf Of *Walter Sassano
> *Sent:* Sunday, October 20, 2013 3:20 PM
> *To:* vpn-help at lists.shrew.net
> *Subject:* [vpn-help] Unable to access external sites while VPN connected
>
> Recently I upgraded my laptop to Windows 8.1 from Windows 8 and also upgraded 
> my Shrew Soft VPN Client to v. 2.2.2. I am able to connect to my company’s 
> network and have access to all the network resources I expected. The problem 
> is if I open an browser and navigate to a web site that is not inside the 
> network, I get a “Page not found” error. As soon as I disconnect from the 
> network, I have full access to the internet again.
>
> Prior to upgrading I had no issues being connected to the network and browsing 
> the internet. My laptop has both wired and wireless connections and both are 
> functional. Does anyone know how to fix this?
>
>
>
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