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Hi Bob -<br>
<br>
Glad you're giving the software a try, and sorry you've run into
problems with it. Can you give some more details about your
configuration, such as the version of the software you have installed,
what driver version your system is reporting, and what the error
message your seeing says? It'll go a long way to helping you out.<br>
<br>
I've heard similar reports from staff at our University here,
unfortunately long after they had given up in frustration and actually
done a complete reinstall of Windows to recover from their ShrewSoft
installation issues. I'd be very interested in knowing more details of
your problems to see if it's a known issue for which there's most
likely a solution.<br>
<br>
Regards,<br>
Brent<br>
<br>
<br>
On 5/15/2010 4:32 AM, Bob Munn wrote:
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<div class="Section1">
<p class="MsoNormal"><span
style="font-size: 12pt; font-family: "Trebuchet MS","sans-serif";">As
an academic I work from home. To access the university library I need
to use a
VPN. The university has not yet moved to Windows 7, so it does not
support any
64-bit VPN. However, it has tested that the Shrew Soft VPN works and
offers it
for download without support.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 12pt; font-family: "Trebuchet MS","sans-serif";"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 12pt; font-family: "Trebuchet MS","sans-serif";">So
I downloaded the Shrew Soft VPN software to use with my new Windows 7
machine (Dell
Studio XPS 8000), and it worked very well. However, the next time I
started the
machine, I got a serious error message. I followed the on-screen advice
to uninstall
the Shrew Soft VPN, but after that the system crashed comprehensively.
It took many
hours to restore, eventually through using Windows Restore to go back
to about
three days earlier. The system seemed to be looking for a non-existent
drive and
that caused it to crash. Before restore the on-screen advice said check
the hard
drive in detail, and it was fine.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 12pt; font-family: "Trebuchet MS","sans-serif";"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 12pt; font-family: "Trebuchet MS","sans-serif";">The
university says there is no general experience of the problem I
reported –
maybe one other report – but, as I say, they have no resource to
explore it.
I have no direct and conclusive evidence that this software caused the
problem,
though the timing and nature of it seem consistent with that. I am very
reluctant
to try downloading it again on to this machine or on to our new Windows
7 laptop,
given the devastating nature of the crash.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 12pt; font-family: "Trebuchet MS","sans-serif";"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 12pt; font-family: "Trebuchet MS","sans-serif";">Does
anyone
else have experience of such a problem and if so any advice on what
causes
it and how to avoid it?<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 12pt; font-family: "Trebuchet MS","sans-serif";"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 12pt; font-family: "Trebuchet MS","sans-serif";">Bob
Munn<o:p></o:p></span></p>
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<br>
<div class="moz-signature">-- <br>
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<title></title>
Brent Jones<br>
Systems Analyst | UNM Health Sciences Library<br>
(505) 363-5095 | Skype: aerobrent<br>
<font color="#3333ff"><a href="http://hsc.unm.edu/library/">http://hsc.unm.edu/library/</a></font><br>
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