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<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif"><FONT face=Tahoma size=2>----- Forwarded Message ----<BR><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> Randy Blackburn <randy.blackburn@yahoo.com><BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> support@shrewsoft.com<BR><B><SPAN style="FONT-WEIGHT: bold">Cc:</SPAN></B> Anthony Polselli <anthony@naturalnetworks.com>; Robert Smith <robert@naturalnetworks.com><BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tue, May 25, 2010 2:00:54 PM<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Problem Report - windows 7 64 bit<BR></FONT><BR>
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<DIV><FONT class=Apple-style-span color=#000000>Problem:<BR><BR>The VPN client fails to fully connect to my gateway. <BR>When I click on connect, the client application successfully enables the tunnel. </FONT></DIV>
<DIV><FONT class=Apple-style-span color=#000000>However, I can't connect to (or ping) any of the supported servers. When pinging, I get the message "Destination host unreachable"</FONT></DIV>
<DIV><FONT class=Apple-style-span color=#000000> </FONT></DIV>
<DIV><FONT class=Apple-style-span color=#000000>I have tried: </FONT></DIV>
<DIV><FONT class=Apple-style-span color=#000000>to bypass my wireless router, and connect directly to ny cable modem -- unsuccessful</FONT></DIV>
<DIV><FONT class=Apple-style-span color=#000000>to turn off my kapersky firewall, etc</FONT></DIV>
<DIV><FONT class=Apple-style-span color=#000000> </FONT></DIV>
<DIV><FONT class=Apple-style-span color=#000000> A local support person IS able to connect with shrewsoft.</FONT></DIV>
<DIV><FONT class=Apple-style-span color=#000000><BR><BR>To Reproduce:<BR><BR>Connect to to the gateway at 209.216.212.4</FONT> <SPAN style="COLOR: rgb(0,0,0)">with user name / pw to be provided if needed</SPAN><BR><FONT class=Apple-style-span color=#000000><BR>VPN Client Version = 2.1.5</FONT></DIV>
<DIV><FONT class=Apple-style-span color=#000000>Windows OS Version = Windows 7 64bit sony vaio laptop<BR>Gateway Make/ModEel = PIX 515E </FONT></DIV>
<DIV><FONT class=Apple-style-span color=#000000>Gateway OS Version = 7.0.4???<BR><BR>see attachments<BR><BR>Thank you in advance,<BR>R</FONT><FONT class=Apple-style-span color=#000000>andy Blackburn</FONT></DIV></DIV>
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