<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:times new roman, new york, times, serif;font-size:10pt"><DIV><FONT class=Apple-style-span color=#000000>Problem:<BR><BR>The VPN client fails to fully connect to my gateway. <BR>When I click on connect, the client application successfully enables the tunnel. </FONT></DIV>
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<DIV><FONT class=Apple-style-span color=#000000>However, I can't connect to (or ping) any of the supported servers. When pinging, I get the message "Destination host unreachable"</FONT></DIV>
<DIV><FONT class=Apple-style-span color=#000000> </FONT></DIV>
<DIV><FONT class=Apple-style-span color=#000000>I have tried: </FONT></DIV>
<DIV><FONT class=Apple-style-span color=#000000>to bypass my wireless router, and connect directly to ny cable modem -- unsuccessful</FONT></DIV>
<DIV><FONT class=Apple-style-span color=#000000>to turn off my kapersky firewall, etc</FONT></DIV>
<DIV><FONT class=Apple-style-span color=#000000> </FONT></DIV>
<DIV><FONT class=Apple-style-span color=#000000> A local support person IS able to connect with the shrewsoft client.</FONT></DIV>
<DIV><FONT class=Apple-style-span color=#000000><BR><BR>To Reproduce:<BR><BR>Connect to to the gateway at 209.216.212.4</FONT> <SPAN style="COLOR: rgb(0,0,0)">with user name / pw to be provided if needed</SPAN><BR><FONT class=Apple-style-span color=#000000><BR>VPN Client Version = 2.1.5</FONT></DIV>
<DIV><FONT class=Apple-style-span color=#000000>Windows OS Version = Windows 7 64bit sony vaio laptop<BR>Gateway Make/ModEel = PIX 515E </FONT></DIV>
<DIV><FONT class=Apple-style-span color=#000000>Gateway OS Version = 7.0.4???<BR><BR>see attachments<BR><BR>Thank you in advance,<BR>R</FONT><FONT class=Apple-style-span color=#000000>andy Blackburn</FONT></DIV></DIV>
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