<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=iso-8859-1"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have just got a new laptop with Windows 7 and had installed the ShrewSoft VPN Client to access the Client network and I’m having problems in the connection.<o:p></o:p></p><p class=MsoNormal>The following log is displayed:<o:p></o:p></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:8.5pt;font-family:"MS Sans Serif";color:black'>config loaded for site 'VGSL-Newbury.pcf'<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:8.5pt;font-family:"MS Sans Serif";color:black'>configuring client settings ...<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:8.5pt;font-family:"MS Sans Serif";color:black'>attached to key daemon ...<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:8.5pt;font-family:"MS Sans Serif";color:black'>peer configured<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:8.5pt;font-family:"MS Sans Serif";color:black'>iskamp proposal configured<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:8.5pt;font-family:"MS Sans Serif";color:black'>esp proposal configured<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:8.5pt;font-family:"MS Sans Serif";color:black'>client configured<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:8.5pt;font-family:"MS Sans Serif";color:black'>local id configured<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:8.5pt;font-family:"MS Sans Serif";color:black'>pre-shared key configured<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:8.5pt;font-family:"MS Sans Serif";color:#C08000'>bringing up tunnel ...<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:8.5pt;font-family:"MS Sans Serif";color:maroon'>negotiation timout occurred<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:8.5pt;font-family:"MS Sans Serif";color:black'>tunnel disabled<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"MS Sans Serif";color:black'>detached from key daemon ...<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"MS Sans Serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal>Can you please help me?<o:p></o:p></p><p class=MsoNormal>Thanks in advance <o:p></o:p></p></div><div id="##disclaimer##"><p></p><p style="FONT-SIZE: x-small; FONT-FAMILY: Arial, Sans-Serif">This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited.</p></div></body></html>