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<div>Jack,</div>
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<div>It makes total sense that it does not work in Safe Mode. Safe Mode disables networking and only enables minimum services for OS functionality. I would even suspect that you'd have issues in Safe Mode with Networking as other dependent services would be
offline. If, however, you are suggesting that a normal reboot does not resolve the issue but booting into Safe Mode and then a normal boot does then that is particularly curious. For this I have no explanation. As for continued troubleshooting, it would be
necessary to perform a debug on the Netvanta and look for clues there and on the client I would make sure there are no conflicting VPN clients installed, AV isn't interfering, drivers are up to date and the connection is stable. Running some debug logs on
the client side would also help in narrowing down the problem.</div>
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<div>Regards,</div>
<div>Andrew</div>
<div><br>
Sent from my iPhone</div>
<div><br>
On Feb 22, 2012, at 1:43 PM, "Jack Rizk" <<a href="mailto:jrizk@hayesandassociates.com">jrizk@hayesandassociates.com</a>> wrote:<br>
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<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial">Hi,<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial">We have a user that has a laptop with Windows 7 Professional on it.
<span style="mso-spacerun:yes"> </span>They have the Shrew VPN Client 2.17.<span style="mso-spacerun:yes">
</span>The VPN gateway that they are connecting to is an Adtran Netvanta 3430 firewall.
<span style="mso-spacerun:yes"> </span>The connection works sometimes and other times it doesn’t.<span style="mso-spacerun:yes">
</span>When it fails, it states that the tunnel is enabled, but you cannot pass traffic.
<span style="mso-spacerun:yes"> </span>On the Netvanta side, it states that IKE is up, but IPSEC is down.<span style="mso-spacerun:yes">
</span>The last time we had issues with it, we tried to connect with a different windows 7 PC and it connected.
<span style="mso-spacerun:yes"> </span>Then we booted up in safe mode with the original PC that failed the first time.<span style="mso-spacerun:yes">
</span>It was unable to connect when it was in safe mode, but when we took it out of safe mode, it could connect.
<span style="mso-spacerun:yes"> </span>Any ideas?<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial">Thanks,<br>
Jack<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Arial"><span style="font-size:10.0pt;
font-family:Arial"><o:p> </o:p></span></font></p>
<p class="MsoAutoSig"><font size="3" color="blue" face="Times New Roman"><span style="font-size:12.0pt;color:blue;mso-no-proof:yes">Jack Rizk<o:p></o:p></span></font></p>
<p class="MsoAutoSig"><font size="3" face="Times New Roman"><span style="font-size:
12.0pt;mso-no-proof:yes">Network Engineer<o:p></o:p></span></font></p>
<p class="MsoAutoSig"><font size="3" face="Times New Roman"><span style="font-size:
12.0pt;mso-no-proof:yes">Hayes and Associates<o:p></o:p></span></font></p>
<p class="MsoAutoSig"><font size="3" face="Times New Roman"><span style="font-size:
12.0pt;mso-no-proof:yes">336-969-1871 x108<o:p></o:p></span></font></p>
<p class="MsoAutoSig"><font size="3" color="blue" face="Times New Roman"><span style="font-size:12.0pt;color:blue;mso-no-proof:yes"><a href="mailto:jrizk@hayesandassociates.com">jrizk@hayesandassociates.com</a><o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:
12.0pt"><o:p> </o:p></span></font></p>
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