<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hi,<div><br></div><div>A client of mine can't connect. I connect to their Juniper SSG-5 without any problems. I created an Xauth user on the firewall. Again, no problem on my Windows 7 machine with the same user credentials, same profile. Here's the error message he got:</div><div><br></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-family: 'Times New Roman', serif; "><span style="font-family: 'MS Sans Serif'; color: black; font-size: 14px;">local id configured<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-family: 'Times New Roman', serif; "><span style="font-family: 'MS Sans Serif'; color: black; font-size: 14px;">pre-shared key configured<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-family: 'Times New Roman', serif; "><span style="font-family: 'MS Sans Serif'; color: rgb(192, 128, 0); font-size: 14px;">bringing up tunnel ...<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-family: 'Times New Roman', serif; "><span style="font-family: 'MS Sans Serif'; color: maroon; font-size: 14px;">user authentication error<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-family: 'Times New Roman', serif; "><span style="font-family: 'MS Sans Serif'; color: black; font-size: 14px;">tunnel disabled<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-family: 'Times New Roman', serif; "><span style="font-family: 'MS Sans Serif'; color: black; font-size: 14px;">detached from key daemon .</span></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; "><font class="Apple-style-span" face="'MS Sans Serif'"><span class="Apple-style-span" style="font-size: 14px;"><br></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; ">It doesn't matter whether his firewall (both public and private) are off or on --same error. Any suggestions? He's able to connect with his Macbook Pro using the VPN Tracker VPN client, through his same home router (same VPN user account).</div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; "><br></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; ">Thanks,</div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; "><br></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; ">Allen</div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; "><br></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; "><br></div></body></html>