<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=DE link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span lang=EN-GB style='font-family:"Courier New"'>Dear Support Team, <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Courier New"'>I have a problem after updating to the final version of your VPN Client on Windows 8 64Bit German.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Courier New"'>The tunnel opens and gets established without any problems but I cannot get any traffic through.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Courier New"'>The VPN works without problems on a different PC with the same profile (Win7 Shrew older Shrew VPN Client) so I can exclude a general problem with the profile settings or the VPN GW.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Courier New"'>It worked before on the W8 computer with 2.2.0-rc2<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Courier New"'>I completely removed the 2.2.0-final VPN Client rebooted and installed newly several times but the problem stays.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Courier New"'>Then I tried to install the 2.2.0-rc2 (which worked before) but cannot get a working scenario.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Courier New"'>Installing the complete W8 newly is not a real option as this would be a huge effort. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Courier New"'>I have attached the details on my local system (sorry for the German) and the VPN Client Debug Log.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Courier New"'>(Before creating the log the service was restarted, Tunnel enabled, tried to establish a session to an IP behind the tunnel 10.146.211.52 without success, stop VPN service manually)<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:10.0pt;font-family:"Courier New";mso-fareast-language:DE'>VPN </span><span lang=EN-GB style='font-family:"Courier New"'>Client Version = 2.2.0 FINAL<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Courier New"'>Windows OS Version = Windows 8 64Bit German<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Courier New"'>Gateway</span><span lang=EN style='font-size:10.0pt;font-family:"Courier New";mso-fareast-language:DE'> Make/Model = ASA5510<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:10.0pt;font-family:"Courier New";mso-fareast-language:DE'>Gateway OS Version = Version 8.2(5)<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Courier New"'>Your help would be really appreciated<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Courier New"'>Best Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-family:"Courier New"'>Oliver<o:p></o:p></span></p></div></body></html>