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<p>One further update, The My Computer, Properties, Hardware, Device Manager, Network Adapters still shows the Broadcom NetXtreme Gigabit Ethernet - Shrew Soft Miniport Filter and WAN Miniport (IP) - Shrew Soft Miniport Filter as installed even though I had removed the product and rebooted. Both products show a yellow triangle with an exclamation point which I'm assuming means the software is not working as expected.</p>
<p>I've tried uninstalling both products (right click, uninstall), but the system won't remove the software and says it might be needed for rebooting. I've tried disabling the products and opening my browsers, but I still have no internet connectivity.</p>
<p><span style="white-space: pre-wrap;">The device status window under the General tab says "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (code 29) Click Troubleshoot to start the troubleshooter for this device." The troubleshooter says to uninstall the device, but that always fails saying it may be needed to boot the machine. I've tried rolling back the driver, but there is no previous driver on the system.</span></p>
<p><span style="white-space: pre-wrap;">If I click on the driver tab, driver details button, the message that appears says "No driver files are required or have been loaded for this device."</span></p>
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<pre>Sincerely,
Brian S. Wilson</pre>
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<p>On 2013-10-13 04:38, wilson wrote:</p>
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<pre>I downloaded and started the installation process. The installation proceeded for several minutes then appeared to stop (for about 30 minutes no progress was made). I tried to open two browsers (chrome and firefox) and got messages indicating there was no internet connection. I canceled the installation and saw some error screens flash up which I closed.</pre>
<pre> </pre>
<pre>I again tried to open the browsers, but got the same "no internet" error messages. I uninstalled the Shrewsoft package, again saw several error messages about missing files, and rebooted when prompted. The system shut down and when it restarted, it went through the restart process several times. When it finally did come up, I logged in and tried the browsers again with the same "no internet" message.</pre>
<pre> </pre>
<pre>I ran %windir%\network diagnostic\xpnetdiag.exe but this now gives a runtime error after the request to turn on the gateway.</pre>
<pre> </pre>
<pre>I now have no internet connections from this machine at all and need assistance as soon as possible.</pre>
<pre> </pre>
<pre>VPN CLient: 2.2.2</pre>
<pre>Windows OS: Win XP Pro (SP3, latest patches)</pre>
<pre>Gateway: AT&T 2701HG-B 2 Wire </pre>
<pre>Gateway OS: Unknown</pre>
<pre> </pre>
<pre>Sincerely,</pre>
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<pre>Brian S. Wilson</pre>
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