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<p class="MsoNormal">I have installed the Shrewsoft VPN standard client v2.2.2 on two machines with Windows 7 32-bit Enterprise edition. In both cases the user had administrator rights over the local machine and in both cases a pop up window got displayed twice
during the installation with the title “Driver Install Error” and a further message saying “The driver package is compatible with your version of windows”.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB"><img width="405" height="145" id="Picture_x0020_1" src="cid:image001.png@01CF7C1B.7A469140"></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The installation was completed and the machines restarted.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">One of the machines connects to the VPN destination and is authenticated but the other machine is not. I have checked and double checked the settings in the client and they are correct. The messages that display during the connection are
pasted below (IP number has been changed). <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black">config loaded for site '000.000.000.000'<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black">attached to key daemon ...<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black">peer configured<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black">iskamp proposal configured<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black">esp proposal configured<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black">client configured<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black">local id configured<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black">remote id configured<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black">pre-shared key configured<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black">bringing up tunnel ...<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:maroon">negotiation timeout occurred<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black">tunnel disabled<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black">detached from key daemon<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black">I have tried uninstalling (same error as above twice during the uninstall) and re-installing as administrator (and the error twice again) but I still get the failure
to connect.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black">I have checked on the internet for possible issues/solutions and the references to the WAN miniport adaptor doesn’t seem applicable as the machine doesn’t have one,
and v2.2.2 I read has overcome this. The other issue I could see was about network filters and I have doubled the default number to be on the safe side.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black">The only other thing is the machine does have the Cisco VPN client installed (not running), but so did the machine where it worked.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black">Any Ideas?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"MS Sans Serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="FR" style="mso-fareast-language:EN-GB">Regards<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="FR" style="mso-fareast-language:EN-GB">Richard<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="FR" style="mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="mso-fareast-language:EN-GB">Factbook Limited
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="mso-fareast-language:EN-GB">Cavendish House, Cavendish Avenue,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="mso-fareast-language:EN-GB">New Malden, Surrey KT3 6QQ<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="mso-fareast-language:EN-GB">Registered in England and Wales Company Number 2635511<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="mso-fareast-language:EN-GB">t +44 (0)20 8942 0999<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="mso-fareast-language:EN-GB">f +44 (0)20 8942 1100</span><span lang="FR" style="mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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