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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hello Shrew Soft Support,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><u>Problem:<o:p></o:p></u></b></p><p class=MsoNormal>I am systematically failing to install the Shrew VPN Client 2.2.2 on my computer.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><u>To Reproduce:<o:p></o:p></u></b></p><p class=MsoNormal>Run the “vpn-client-2.2.2-release.exe” and choose the Pro option.<o:p></o:p></p><p class=MsoNormal>Windows OS Version = <b>Windows 8.1 Update 1 64bits with ALL the latest windows update being installed</b> (i.e.: optional & mandatory <span style='font-family:Wingdings'>à</span> including the <b>KB3000850</b>, that is the latest Microsoft SChannel patch).<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>During the installation, I have got an error dialog that was telling me: <b>Access Denied</b>. Please, take note that I am an administrator on this computer.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The application was appearing as installed and was part of the Windows “Programs and Features” *<b>BUT</b>* no Network Adapter had been created. IMHO, the installation process was appearing to only be partial. Because of that error, I immediately uninstalled the Shrew VPN Client.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This application is targeted as a replacement to the Cisco VPN Client to my customer premises. The Cisco VPN Client is failing to work on Windows 8.1 and is NOT anymore supported by Cisco itself.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Here is the content of the log-file produced by the setup program during the installation. You can see an “Aborting” message later on:<o:p></o:p></p><p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Courier New"'><o:p> </o:p></span></b></p><p class=MsoNormal style='text-autospace:none'><b><span style='font-size:8.0pt;font-family:"Courier New";color:blue'>Call: 1247<br>Delete: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp"<br>CreateDirectory: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp" (0)<br>CreateDirectory: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp" created<br>File: overwriteflag=1, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\GetVersion.dll"<br>File: wrote 6656 to "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\GetVersion.dll"<br>Call: 1247<br>File: overwriteflag=1, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\GetVersion.dll"<br>File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\GetVersion.dll" (overwriteflag=1)<br>Call: 779<br>Jump: 796<br>Jump: 813<br>Call: 818<br>Jump: 908<br>Call: 818<br>Call: 818<br>Call: 818<br>Call: 818<br>Call: 1247<br>File: overwriteflag=0, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini"<br>File: wrote 211 to "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini"<br>WriteINIStr: wrote [Settings] RTL=0 in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini<br>File: overwriteflag=0, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\modern-wizard.bmp"<br>File: wrote 52576 to "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\modern-wizard.bmp"<br>WriteINIStr: wrote [Field 1] Text=C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\modern-wizard.bmp in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini<br>Call: 1247<br>File: overwriteflag=0, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\modern-header.bmp"<br>File: wrote 25818 to "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\modern-header.bmp"<br>WriteINIStr: wrote [Settings] NumFields=3 in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini<br>WriteINIStr: wrote [Settings] NextButtonText= in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini<br>WriteINIStr: wrote [Settings] CancelEnabled= in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini<br>Call: 264<br>Jump: 278<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>WriteINIStr: wrote [Field 2] Text=Welcome to the Shrew Soft VPN Client Setup Wizard in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini<br>WriteINIStr: wrote [Field 2] Bottom=38 in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini<br>WriteINIStr: wrote [Field 3] Top=45 in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini<br>WriteINIStr: wrote [Field 3] Bottom=185 in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini<br>Call: 264<br>Jump: 278<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 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277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 291<br>Jump: 277<br>Jump: 291<br>Jump: 277<br>Jump: 291<br>Jump: 277<br>Jump: 291<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>Jump: 277<br>WriteINIStr: wrote [Field 3] Text=This wizard will guide you through the installation of Shrew Soft VPN Client.\r\n\r\nIt is recommended that you close all other applications before starting Setup. This will make it possible to update relevant system files without having to reboot your computer.\r\n\r\nClick Next to continue. in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini<br>Call: 1247<br>File: overwriteflag=1, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\InstallOptions.dll"<br>File: wrote 14848 to "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\InstallOptions.dll"<br>Call: 1247<br>File: overwriteflag=1, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\InstallOptions.dll"<br>File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\InstallOptions.dll" (overwriteflag=1)<br>Call: 988<br>Call: 1247<br>File: overwriteflag=1, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"<br>File: wrote 9728 to "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"<br>Call: 1247<br>File: overwriteflag=1, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"<br>File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll" (overwriteflag=1)<br>Call: 1247<br>File: overwriteflag=1, allowskipfilesflag=0, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"<br>File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll" (overwriteflag=1)<br>Call: 1247<br>File: overwriteflag=1, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"<br>File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll" (overwriteflag=1)<br>Call: 1247<br>File: overwriteflag=1, allowskipfilesflag=0, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"<br>File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll" (overwriteflag=1)<br>Call: 1247<br>File: overwriteflag=1, allowskipfilesflag=0, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"<br>File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll" (overwriteflag=1)<br>Call: 1247<br>File: overwriteflag=1, allowskipfilesflag=0, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"<br>File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll" (overwriteflag=1)<br>Call: 1247<br>File: overwriteflag=1, allowskipfilesflag=0, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"<br>File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll" (overwriteflag=1)<br>Call: 1247<br>File: overwriteflag=1, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"<br>File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll" (overwriteflag=1)<br>Call: 1101<br></span></b><b><span style='font-size:8.0pt;font-family:"Courier New";color:red'>Aborting: ""</span></b><b><span style='font-size:8.0pt;font-family:"Courier New";color:blue'><br>Call: 1104<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br>Jump: 1247<br><br></span></b><span style='font-size:10.0pt;font-family:"System Fixed";color:blue'><o:p></o:p></span></p><p class=MsoNormal>Thanks in advance for your help.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Have a great day<span style='font-family:Wingdings'>J</span><o:p></o:p></p><p class=MsoNormal><u><span lang=FR-CA style='font-family:"Comic Sans MS";color:black'>Jean Lamontagne<br></span></u><b><span lang=FR-CA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Senior Software Consultant/</span></b><span lang=FR-CA style='font-size:10.0pt;font-family:"Comic Sans MS";color:black'><br></span><b><span lang=FR-CA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Consultant principal en logiciels</span></b><span lang=FR-CA style='font-size:10.0pt;font-family:"Comic Sans MS";color:black'><br></span><b><span lang=FR-CA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>ObjeXpert Inc.</span></b><span lang=FR-CA style='font-size:10.0pt;font-family:"Comic Sans MS";color:black'><br></span><span lang=FR-CA style='font-size:10.0pt;font-family:"Courier New";color:black'>Home : (514) 363-2820</span><span lang=FR-CA style='font-size:10.0pt;font-family:"Comic Sans MS";color:black'><br></span><span lang=FR-CA style='font-size:10.0pt;font-family:"Courier New";color:black'>Cell : (514) 996-2471</span><span lang=FR-CA style='font-size:10.0pt;font-family:"Comic Sans MS";color:black'><br></span><span lang=FR-CA style='font-size:10.0pt;font-family:"Courier New";color:black'>MailTo: </span><span style='color:blue'><a href="mailto:jlamontagne@objexpert.com"><span lang=FR-CA style='font-size:10.0pt;font-family:"Courier New";color:black'>jlamontagne@objexpert.com</span></a></span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>