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<p class="MsoNormal">Hello All,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have a remote user that’s having intermittent log outs seconds after the tunnel is enabled. It has to be some piece of software he’s using because I had just used Windows Easy Transfer to move his account to a new laptop. It was transferred
from a Dell to an HP. I uninstalled most of HP’s bloatware and he’s still having the issue. Is there software/drivers that are known to cause this issue?<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal">For him so far I’ve tried:<o:p></o:p></p>
<p class="MsoNormal">Updating BIOS<o:p></o:p></p>
<p class="MsoNormal">Uninstalling/reinstalling Shrew Soft<o:p></o:p></p>
<p class="MsoNormal">Deleting and re-importing the configuration file<o:p></o:p></p>
<p class="MsoNormal">Checked the user account settings to verify they were the same as other users<br>
Added our servers to his host file<o:p></o:p></p>
<p class="MsoNormal">Turned off the Shrew Soft Adapter<o:p></o:p></p>
<p class="MsoNormal">Stopped and restarted his Shrew Soft services<o:p></o:p></p>
<p class="MsoNormal">Verified he can ping our servers by IP address and by FQDN<o:p></o:p></p>
<p class="MsoNormal">Logged in as another user to verify it was his particular user account<o:p></o:p></p>
<p class="MsoNormal">Verified he’s not using a proxy<o:p></o:p></p>
<p class="MsoNormal">Scanned for malware<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The only ideas I have left are to try and use Wireshark and/or the trace utility that comes with Shrew Soft. Or to use selective startup and enable services one by one until I find the culprit.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any help will be greatly appreciated!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks<o:p></o:p></p>
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