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<p class="MsoNormal"><a name="_MailEndCompose"><span style="color:#1F497D;mso-fareast-language:EN-US">We’ve had similar issues with some of our users.<o:p></o:p></span></a></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">We’ve experienced mixed results with disabling the checkboxes under the Client tab in the profile configuration.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol;color:#1F497D;mso-fareast-language:EN-US"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D;mso-fareast-language:EN-US">Enable Dead Peer Detection<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol;color:#1F497D;mso-fareast-language:EN-US"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D;mso-fareast-language:EN-US">Enable ISAKMP Failure Notifications<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F4E79">Freddy<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> vpn-help [mailto:vpn-help-bounces@lists.shrew.net]
<b>On Behalf Of </b>Max Schuster<br>
<b>Sent:</b> Saturday, 17 January 2015 7:35 AM<br>
<b>To:</b> vpn-help@lists.shrew.net<br>
<b>Subject:</b> [vpn-help] intermittent log outs<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">Hello All,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US">I have a remote user that’s having intermittent log outs seconds after the tunnel is enabled. It has to be some piece of software he’s using because I had just used Windows Easy Transfer to
move his account to a new laptop. It was transferred from a Dell to an HP. I uninstalled most of HP’s bloatware and he’s still having the issue. Is there software/drivers that are known to cause this issue?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">For him so far I’ve tried:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Updating BIOS<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Uninstalling/reinstalling Shrew Soft<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Deleting and re-importing the configuration file<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Checked the user account settings to verify they were the same as other users<br>
Added our servers to his host file<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Turned off the Shrew Soft Adapter<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Stopped and restarted his Shrew Soft services<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Verified he can ping our servers by IP address and by FQDN<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Logged in as another user to verify it was his particular user account<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Verified he’s not using a proxy<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Scanned for malware<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">The only ideas I have left are to try and use Wireshark and/or the trace utility that comes with Shrew Soft. Or to use selective startup and enable services one by one until I find the culprit.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Any help will be greatly appreciated!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thanks<o:p></o:p></span></p>
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