[Vpn-help] Help diagnosing VPN not connecting

[Matthew Grooms]

Steve Ousley wrote:
> Hi
> 
> I have 2 computers, both running Windows Vista.  I need to get Shrewsoft 
> to connect to a Cisco PIX VPN from the machines.  On one machine, the 
> connection gets made fine, however, on the other machine, this fails 
> saying that there was a timeout.
> 
> The machine that does not work has been tried from various locations, 
> however, still does not work.  Are there any other logs that we can look 
> at to help diagnose the issue?
> 

Hi Steve,

Have you tried using the VPN Trace application to gather the debug level 
log output? This can be incredibly useful to diagnose an issue since the 
software tries to log any errors it may encounter.

http://www.shrew.net/support/wiki/BugReportVpnWindows

-Matthew