[vpn-help] XP64 Virtual Adapter will not install

Jeff Haferman jeff at haferman.com
Tue Jan 12 10:37:12 CST 2010


Matthew -
I'm sure you're busy, but is there anyway you could make sure that
you've applied all microsoft patches to you XP64 build?  I have all
MS patches applied, and I'm wondering if one of their patches may have
broken something?
Jeff


Jeff Haferman wrote:
> 
> On Sun, Jan 10, 2010 at 1:44 PM, Matthew Grooms <mgrooms at shrew.net> wrote:
> 
>> On 1/10/2010 12:03 PM, Jeff Haferman wrote:
>>
>>>
>>>
>>> 2.1-5 was the first that I installed; however I previoulsy had Cisco
>>> Anyconnect (I believe version 2.2) and they upgraded to 2.4 recently, which
>>> does not install either - interestingly the problem occurred when they try
>>> to install their virtual adapter.
>>>
>>> It appears both Shrewsoft and Cisco VPN clients have been removed, but
>>> there could be remnants lying around.
>>>
>>>
>> Hi Jeff,
>>
>> You can try to install an instance of the Shrew Soft Virtual Network
>> adapter manually using the add/remove hardware wizard. When it asks for the
>> driver, you can point it to the [install path]/drivers directory and then
>> select the virtualnet.inf file. If this works, our installer application is
>> likely the cause of your issue. Rebooting the machine may even provide a
>> working vpn client. I'm not sure. Also, check for any unknown network
>> adapter devices and remove them using the device manager before attempting
>> the manual installation.
>>
>> For reference, I just did some quick tests on a fresh install using the
>> Windows XP 64bit edition and it worked without any problem. I know that
>> doesn't help your situation much, but it does suggest a problem related to
>> something unique to your system.
>>
>> -Matthew
>>
> 
> Thanks for the tips Matthew.  I had tried all of these things previously,
> but just made another attempt and still no-go.  The only other network
> adapters I have are a 1394 (firewire) network adapter and a standard gigabit
> ethernet NIC.
> 
> I'll try disabling start-up items and services and see if I can get the
> install to work.  Do you have any ideas on how I can determine why my system
> won't allow me to install the virtual adapter?  I don't get any info in my
> system event logs.
> 
> This is a fairly fresh XP64 build (about 1 month) and the system has been
> very stable.  I have installed all Microsoft patches:  on the system you
> tested, has it been fully patched?  From past experience sometimes the MS
> updates break things.
> 
> Jeff
> 




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