[vpn-help] Shrew 2.1.7 & Windows 7 (64 bit)

[Roper, Andrew]

James,

I would suggest getting packet captures to see what is going on. I would gather them on the client and at the gateway. If you see the packets leaving the client and arriving at the gateway then the client is not at issue. Then, you will need to enable logging on both the gateway and the corporate VPN endpoint to see if the packets are arriving there and what the disposition is of those packets. Without further data, it is difficult to speculate what is occurring.

-Andrew

From: vpn-help-bounces at lists.shrew.net [mailto:vpn-help-bounces at lists.shrew.net] On Behalf Of James Cope
Sent: Monday, February 20, 2012 8:35 AM
To: vpn-help at lists.shrew.net
Subject: [vpn-help] Shrew 2.1.7 & Windows 7 (64 bit)

Hi,

I have a user who has successfully been connecting up to our office for several months without issue.  He's now not been able to connect for just under 2 weeks.  He has had sporadic problems connecting occassionally but this is a long term period of inactivity now.

Each time it comes back with Negotiation timeout occurred.  We have tried on another machine at his location and that can connect so router/dsl/firewall are all functioning ok.
We have tried both reinstalling Shrew from scratch and performing a system restore on the PC, neither of which have resolved.  All 3rd party software has also been disabled. in MSCONFIG as well as the AV and firewall software.

This machine does not have a wireless adaptor in so there is no virtual wifi miniport to remove.

Is anyone aware of any further issues at play here?

Thanks
James

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