[vpn-help] Outlook interrupted

[Roper, Andrew]

Teri,

Do you have problems connecting to the Internet with the Shrew VPN client running? Is this the case when the tunnel is not established or after the tunnel drops?

Based upon what you have only mentioned, it would appear to me that the problem is related to your connection to the Internet. Stabilize your Internet connection and I'm sure the VPN will stay up and be more reliable. Personally, I am not aware of any specific issues with Shrew VPN being installed on a system and then having connectivity issues.

I would suggest that you make sure that your NIC drivers are up to do, the client OS is up to date, check any AV Intrusion Prevention settings (or turn them off for that virtual NIC), make sure that there aren't any other IPSec VPN clients installed and possibly unsinstall Shrew, reset the TCP/IP stack and reinstall Shrew.

-Andrew

From: vpn-help-bounces at lists.shrew.net [mailto:vpn-help-bounces at lists.shrew.net] On Behalf Of Greene, Teri
Sent: Thursday, January 26, 2012 9:58 AM
To: vpn-help at lists.shrew.net
Subject: [vpn-help] Outlook interrupted

When connected to a client site through Shrew VPN (2.1.7), my Outlook (MS Office 2010) drops connection and cannot re-establish. I also have trouble connecting to the Internet (IE 8). Are you aware of this issue, and is there anything that can be done about it? I basically have no email when connected to this client. Others within our organization have the same issue.

Thank you!

Teri Greene
Senior Technology Consultant

Technisource
925 North Point Pkwy
Alpharetta, GA 30005
TEL 678.624.2485

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