[vpn-help] Shrewsoft 2.2.2 broke gateway connections.

[wilson]

Thanks for replying Neal. I tried the devmgmt.msc suggestion, but
could not remove the two devices from shrew soft. I also looked st the
Adapter and Binding tab but the internet device was already the first in
the list. I moved it down one then back to the first in the list and
rebooted. I still can't get an internet connection even after a reboot.


Sincerely,

Brian S. Wilson

On 2013-10-13 10:26, Neal King wrote: 

>
If you want to uninstall the devices from your computer you can: 
> 
>
Enter command prompt (ensure Run as Administrator if Vista or above) 
>

> Type in "Set devmgr_show_nonpresent_devices=1" without the quotes and
press enter 
> 
> Then type in "start devmgmt.msc" without the quotes
and press enter 
> 
> In the device manager window that is displayed
click on the View menu and select the option Show Hidden Devices 
> 
>
Go to the network cards and all devices even ones that are not present
will be shown and can be uninstalled. The above works on Vista and above
but have not tried on old XP. 
> 
> However, I suspect that your network
device binding order is messed up so before removing devices do the
following: 
> 
> Open Network Connections screen and then select
Advanced menu and Advanced Settings. On the Adapter and Bindings tab
ensure your physical network card is at the top of the Connections list.
If not then use the arrows on the right to move it to the top of the
list. If using XP reboot the machine after making the change and see if
your able to access the internet again. 
> 
> Hope this helps 
> 
>
Thanks 
> 
> Neal 
> 
> FROM: vpn-help-bounces at lists.shrew.net
[mailto:vpn-help-bounces at lists.shrew.net] ON BEHALF OF wilson
> SENT: 13
October 2013 14:55
> TO: vpn-help at lists.shrew.net
> SUBJECT: Re:
[vpn-help] Shrewsoft 2.2.2 broke gateway connections. 
> 
> One further
update, The My Computer, Properties, Hardware, Device Manager, Network
Adapters still shows the Broadcom NetXtreme Gigabit Ethernet - Shrew
Soft Miniport Filter and WAN Miniport (IP) - Shrew Soft Miniport Filter
as installed even though I had removed the product and rebooted. Both
products show a yellow triangle with an exclamation point which I'm
assuming means the software is not working as expected. 
> 
> I've tried
uninstalling both products (right click, uninstall), but the system
won't remove the software and says it might be needed for rebooting.
I've tried disabling the products and opening my browsers, but I still
have no internet connectivity. 
> 
> The device status window under the
General tab says "Windows cannot load the device driver for this
hardware. The driver may be corrupted or missing. (code 29) Click
Troubleshoot to start the troubleshooter for this device." The
troubleshooter says to uninstall the device, but that always fails
saying it may be needed to boot the machine. I've tried rolling back the
driver, but there is no previous driver on the system. 
> 
> If I click
on the driver tab, driver details button, the message that appears says
"No driver files are required or have been loaded for this device." 
>

> Sincerely,
> 
> Brian S. Wilson
> 
> On 2013-10-13 04:38, wilson
wrote: 
> 
>> I downloaded and started the installation process. The
installation proceeded for several minutes then appeared to stop (for
about 30 minutes no progress was made). I tried to open two browsers
(chrome and firefox) and got messages indicating there was no internet
connection. I canceled the installation and saw some error screens flash
up which I closed.
>> 
>> I again tried to open the browsers, but got
the same "no internet" error messages. I uninstalled the Shrewsoft
package, again saw several error messages about missing files, and
rebooted when prompted. The system shut down and when it restarted, it
went through the restart process several times. When it finally did come
up, I logged in and tried the browsers again with the same "no internet"
message.
>> 
>> I ran %windir%network diagnosticxpnetdiag.exe but this
now gives a runtime error after the request to turn on the gateway.
>>

>> I now have no internet connections from this machine at all and need
assistance as soon as possible.
>> 
>> VPN CLient: 2.2.2
>> 
>> Windows
OS: Win XP Pro (SP3, latest patches)
>> 
>> Gateway: AT&T 2701HG-B 2
Wire 
>> 
>> Gateway OS: Unknown
>> 
>> Sincerely,
>> 
>> Brian S.
Wilson
 
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