[vpn-help] Shrewsoft 2.2.2 broke gateway connections.

[wilson]

One further update, The My Computer, Properties, Hardware, Device
Manager, Network Adapters still shows the Broadcom NetXtreme Gigabit
Ethernet - Shrew Soft Miniport Filter and WAN Miniport (IP) - Shrew Soft
Miniport Filter as installed even though I had removed the product and
rebooted. Both products show a yellow triangle with an exclamation point
which I'm assuming means the software is not working as expected. 

I've
tried uninstalling both products (right click, uninstall), but the
system won't remove the software and says it might be needed for
rebooting. I've tried disabling the products and opening my browsers,
but I still have no internet connectivity. 

The device status window
under the General tab says "Windows cannot load the device driver for
this hardware. The driver may be corrupted or missing. (code 29) Click
Troubleshoot to start the troubleshooter for this device." The
troubleshooter says to uninstall the device, but that always fails
saying it may be needed to boot the machine. I've tried rolling back the
driver, but there is no previous driver on the system. 

If I click on
the driver tab, driver details button, the message that appears says "No
driver files are required or have been loaded for this device."


Sincerely,

Brian S. Wilson

On 2013-10-13 04:38, wilson wrote: 

> I
downloaded and started the installation process. The installation
proceeded for several minutes then appeared to stop (for about 30
minutes no progress was made). I tried to open two browsers (chrome and
firefox) and got messages indicating there was no internet connection. I
canceled the installation and saw some error screens flash up which I
closed.
> 
> I again tried to open the browsers, but got the same "no
internet" error messages. I uninstalled the Shrewsoft package, again saw
several error messages about missing files, and rebooted when prompted.
The system shut down and when it restarted, it went through the restart
process several times. When it finally did come up, I logged in and
tried the browsers again with the same "no internet" message.
> 
> I ran
%windir%network diagnosticxpnetdiag.exe but this now gives a runtime
error after the request to turn on the gateway.
> 
> I now have no
internet connections from this machine at all and need assistance as
soon as possible.
> 
> VPN CLient: 2.2.2
> 
> Windows OS: Win XP Pro
(SP3, latest patches)
> 
> Gateway: AT&T 2701HG-B 2 Wire 
> 
> Gateway
OS: Unknown
> 
> Sincerely,
> 
> Brian S. Wilson
 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.shrew.net/pipermail/vpn-help/attachments/20131013/0eef8b6a/attachment.html>