[vpn-help] Failing to install the Shrew VPN Client 2.2.2 on Win8.1 64bits

Jean Lamontagne (ObjeXpert) jlamontagne at objexpert.com
Wed Dec 24 11:02:26 CST 2014 

Bonjour Alexis,

 

Thanks very much for your very quick replyJ

 

I was having the Cisco Systems VPN Client 5.0.07.0440 that has been finally removed after a long and painful saga … where, I have been forced to do a Windows 8.1 Update / Repair in order to successfully remove this client. Before that, I was unable to remove it. When I removed-it, right after the Windows 8.1 Update / Repair, I have done so without any kind of error or warnings. I can also confirm that the “DNE/Deterministic Network Enhancement” is NOT anymore listed into the Network Connection configurations.

 

Do you believe there would be some remaining traces somewhere that would prevent the Shrew VPN Client 2.2.2 to install correctly?

 

Have great holidaysJ

Jean Lamontagne
Senior Software Consultant/
Consultant principal en logiciels
ObjeXpert Inc.
Home  : (514) 363-2820
Cell  : (514) 996-2471
MailTo:  <mailto:jlamontagne at objexpert.com> jlamontagne at objexpert.com

 

From: prolag at gmail.com [mailto:prolag at gmail.com] On Behalf Of Alexis La Goutte
Sent: Wednesday, December 24, 2014 2:59 AM
To: jlamontagne at objexpert.com
Cc: vpn-help at lists.shrew.net
Subject: Re: [vpn-help] Failing to install the Shrew VPN Client 2.2.2 on Win8.1 64bits

 

Bonjour Jean,

Do you have a another VPN client on your computer ?

Regards,

 

On Wed, Dec 24, 2014 at 4:15 AM, Jean Lamontagne (ObjeXpert) <jlamontagne at objexpert.com> wrote:

Hello Shrew Soft Support,

 

Problem:

I am systematically failing to install the Shrew VPN Client 2.2.2 on my computer.

 

To Reproduce:

Run the “vpn-client-2.2.2-release.exe” and choose the Pro option.

Windows OS Version = Windows 8.1 Update 1 64bits with ALL the latest windows update being installed (i.e.: optional & mandatory à including the KB3000850, that is the latest Microsoft SChannel patch).

 

During the installation, I have got an error dialog that was telling me: Access Denied. Please, take note that I am an administrator on this computer.

 

The application was appearing as installed and was part of the Windows “Programs and Features” *BUT* no Network Adapter had been created. IMHO, the installation process was appearing to only be partial. Because of that error, I immediately uninstalled the Shrew VPN Client.

 

This application is targeted as a replacement to the Cisco VPN Client to my customer premises. The Cisco VPN Client is failing to work on Windows 8.1 and is NOT anymore supported by Cisco itself.

 

Here is the content of the log-file produced by the setup program during the installation. You can see an “Aborting” message later on:

 

Call: 1247
Delete: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp"
CreateDirectory: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp" (0)
CreateDirectory: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp" created
File: overwriteflag=1, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\GetVersion.dll"
File: wrote 6656 to "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\GetVersion.dll"
Call: 1247
File: overwriteflag=1, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\GetVersion.dll"
File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\GetVersion.dll" (overwriteflag=1)
Call: 779
Jump: 796
Jump: 813
Call: 818
Jump: 908
Call: 818
Call: 818
Call: 818
Call: 818
Call: 1247
File: overwriteflag=0, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini"
File: wrote 211 to "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini"
WriteINIStr: wrote [Settings] RTL=0 in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini
File: overwriteflag=0, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\modern-wizard.bmp"
File: wrote 52576 to "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\modern-wizard.bmp"
WriteINIStr: wrote [Field 1] Text=C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\modern-wizard.bmp in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini
Call: 1247
File: overwriteflag=0, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\modern-header.bmp"
File: wrote 25818 to "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\modern-header.bmp"
WriteINIStr: wrote [Settings] NumFields=3 in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini
WriteINIStr: wrote [Settings] NextButtonText= in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini
WriteINIStr: wrote [Settings] CancelEnabled= in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini
Call: 264
Jump: 278
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WriteINIStr: wrote [Field 2] Text=Welcome to the Shrew Soft VPN Client Setup Wizard in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini
WriteINIStr: wrote [Field 2] Bottom=38 in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini
WriteINIStr: wrote [Field 3] Top=45 in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini
WriteINIStr: wrote [Field 3] Bottom=185 in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini
Call: 264
Jump: 278
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WriteINIStr: wrote [Field 3] Text=This wizard will guide you through the installation of Shrew Soft VPN Client.\r\n\r\nIt is recommended that you close all other applications before starting Setup. This will make it possible to update relevant system files without having to reboot your computer.\r\n\r\nClick Next to continue. in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini
Call: 1247
File: overwriteflag=1, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\InstallOptions.dll"
File: wrote 14848 to "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\InstallOptions.dll"
Call: 1247
File: overwriteflag=1, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\InstallOptions.dll"
File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\InstallOptions.dll" (overwriteflag=1)
Call: 988
Call: 1247
File: overwriteflag=1, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
File: wrote 9728 to "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
Call: 1247
File: overwriteflag=1, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll" (overwriteflag=1)
Call: 1247
File: overwriteflag=1, allowskipfilesflag=0, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll" (overwriteflag=1)
Call: 1247
File: overwriteflag=1, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll" (overwriteflag=1)
Call: 1247
File: overwriteflag=1, allowskipfilesflag=0, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll" (overwriteflag=1)
Call: 1247
File: overwriteflag=1, allowskipfilesflag=0, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll" (overwriteflag=1)
Call: 1247
File: overwriteflag=1, allowskipfilesflag=0, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll" (overwriteflag=1)
Call: 1247
File: overwriteflag=1, allowskipfilesflag=0, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll" (overwriteflag=1)
Call: 1247
File: overwriteflag=1, allowskipfilesflag=2, name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll" (overwriteflag=1)
Call: 1101
Aborting: ""
Call: 1104
Jump: 1247
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Thanks in advance for your help.

 

Have a great dayJ

Jean Lamontagne
Senior Software Consultant/
Consultant principal en logiciels
ObjeXpert Inc.
Home  : (514) 363-2820
Cell  : (514) 996-2471
MailTo:  <mailto:jlamontagne at objexpert.com> jlamontagne at objexpert.com

 


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