[vpn-help] Negotiation timeout Standard Client 2.2.2

[Richard Thornton]

I have installed the Shrewsoft VPN standard client v2.2.2 on two machines with Windows 7 32-bit Enterprise edition. In both cases the user had administrator rights over the local machine and in both cases a pop up window got displayed twice during the installation with the title "Driver Install Error" and a further message saying "The driver package is compatible with your version of windows".

[cid:image001.png at 01CF7C1B.7A469140]

The installation was completed and the machines restarted.

One of the machines connects to the VPN destination and is authenticated but the other machine is not. I have checked and double checked the settings in the client and they are correct. The messages that display during the connection are pasted below (IP number has been changed).


config loaded for site '000.000.000.000'
attached to key daemon ...
peer configured
iskamp proposal configured
esp proposal configured
client configured
local id configured
remote id configured
pre-shared key configured
bringing up tunnel ...
negotiation timeout occurred
tunnel disabled
detached from key daemon


I have tried uninstalling (same error as above twice during the uninstall) and re-installing as administrator (and the error twice again) but I still get the failure to connect.

I have checked on the internet for possible issues/solutions and the references to the WAN miniport adaptor doesn't seem applicable as the machine doesn't have one, and v2.2.2 I read has overcome this. The other issue I could see was about network filters and I have doubled the default number to be on the safe side.

The only other thing is the machine does have the Cisco VPN client installed (not running), but so did the machine where it worked.

Any Ideas?



Regards
Richard

Factbook Limited
Cavendish House, Cavendish Avenue,
New Malden, Surrey KT3 6QQ
Registered in England and Wales Company Number 2635511

t +44 (0)20 8942 0999
f +44 (0)20 8942 1100


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