[Vpn-help] Vista 64

[Matthew Grooms]

Grant Robinson wrote:
> I have installed Shrew Soft 2.1.5 on a Sony Vaio with Vista 64, and when 
> I uninstalled the app, I received a BSOD upon reboot.  After upgrading 
> to 2.1.6 in safe mode, the issue resolved. 
> 
> I have never been able to connect this box to the VPN (other Vista 64 
> machines work fine).  It either gives me a negotiation timeout error 
> (Phase 1 and 2 encryption are correct.  I’ve triple checked this), or it 
> tells me that the network isn’t available.  I can ping the peer address 
> and the internet in spite of this error message.
> 

Have you looked at the debug log output? See any error messages? When a 
negotiation timeout occurs, it typically means its not getting a 
response from the gateway. That usually means the gateway doesn't like 
the phase1 proposal and is discarding the packet.

> Also, when I reinstall the app, it keeps populating the application with 
> a preinstalled connection.  I delete the program files and the files 
> located in the user folder, but that doesn’t seem to work.  How do I 
> uninstall this app completely and any ideas on what’s going on with the 
> connection?
> 

The uninstaller doesn't remove the site configurations which are stored 
in the registry. If you want them gone after the uninstall, remove this 
registry key ...

HKEY_CURRENT_USER\Software\ShrewSoft\vpn

-Matthew