[Vpn-help] VPN Client 2.1.4 will not connect to Cisco 3000 when running on Windows 7

Thu Nov 19 06:10:22 CST 2009

I am trying to use Shrewsoft VPN Client 2.1.4and it will not connect to a Cisco 3000 when running on Windows 7.

- It fails at the Phase 1 negotiation.

- I also noticed that the ShrewSoft Virtual Adapter is disabled in Device Manager with code 22.  Version 2.1.0.3 dated 9/23/2009.

- I also noticed two errors in the Windows Event Log for DTPD.EXE and IKED.EXE in NTDLL.DLL.  See below details.

- I have attached my IKE log.

- I have installed the same VPN Client version 2.1.4 on Vista 4 and Windows XP and I was able to import the PCF file and it connected to my VPN Server successfully.  So I exported the VPN config file and imported it on Windows 7 using the same version and it does not connect.  Also tried manually configuring and it fails with the same error.

I would greatly appreciate it if you can help me resolve this issue.

Thanks, Rick

09/11/19 07:03:28 ## : IKE Daemon, ver 2.1.0

09/11/19 07:03:28 ## : Copyright 2008 Shrew Soft Inc.

09/11/19 07:03:28 ## : This product linked OpenSSL 0.9.8h 28 May 2008

09/11/19 07:03:28 ii : opened 'C:\Program Files\ShrewSoft\VPN Client\debug\iked.log'

09/11/19 07:03:28 ii : opened 'C:\Program Files\ShrewSoft\VPN Client/debug/dump-ike-decrypt.cap'

09/11/19 07:03:28 ii : opened 'C:\Program Files\ShrewSoft\VPN Client/debug/dump-ike-encrypt.cap'

09/11/19 07:03:28 ii : rebuilding vnet device list ...

09/11/19 07:03:28 ii : device ROOT\VNET\0000 disabled

09/11/19 07:03:28 ii : ipc server process thread begin ...

09/11/19 07:03:28 ii : network process thread begin ...

09/11/19 07:03:28 ii : pfkey process thread begin ...

09/11/19 07:03:38 !! : unable to connect to pfkey interface

09/11/19 07:05:21 ii : ipc client process thread begin ...

09/11/19 07:05:21 <A : peer config add message

09/11/19 07:05:21 DB : peer ref increment ( ref count = 1, obj count = 0 )

09/11/19 07:05:21 DB : peer added ( obj count = 1 )

09/11/19 07:05:21 ii : local address 192.168.0.3 selected for peer

09/11/19 07:05:21 DB : peer ref increment ( ref count = 2, obj count = 1 )

09/11/19 07:05:21 DB : tunnel ref increment ( ref count = 1, obj count = 0 )

09/11/19 07:05:21 DB : tunnel added ( obj count = 1 )

09/11/19 07:05:21 <A : proposal config message

09/11/19 07:05:21 <A : proposal config message

09/11/19 07:05:21 <A : client config message

09/11/19 07:05:21 <A : xauth username message

09/11/19 07:05:21 <A : xauth password message

09/11/19 07:05:21 <A : local id 'CSX-G1' message

09/11/19 07:05:21 <A : preshared key message

09/11/19 07:05:21 <A : peer tunnel enable message

09/11/19 07:05:21 DB : tunnel ref increment ( ref count = 2, obj count = 1 )

09/11/19 07:05:21 DB : new phase1 ( ISAKMP initiator )

09/11/19 07:05:21 DB : exchange type is aggressive

09/11/19 07:05:21 DB : 192.168.0.3:500 <-> 216.231.208.224:500

09/11/19 07:05:21 DB : 6bcadbbfc32dece4:0000000000000000

09/11/19 07:05:21 DB : phase1 ref increment ( ref count = 1, obj count = 0 )

09/11/19 07:05:21 DB : phase1 added ( obj count = 1 )

09/11/19 07:05:21 >> : security association payload

09/11/19 07:05:21 >> : - proposal #1 payload 

09/11/19 07:05:21 >> : -- transform #1 payload 

09/11/19 07:05:21 >> : -- transform #2 payload 

09/11/19 07:05:21 >> : -- transform #3 payload 

09/11/19 07:05:21 >> : -- transform #4 payload 

09/11/19 07:05:21 >> : -- transform #5 payload 

09/11/19 07:05:21 >> : -- transform #6 payload 

09/11/19 07:05:21 >> : -- transform #7 payload 

09/11/19 07:05:21 >> : -- transform #8 payload 

09/11/19 07:05:21 >> : -- transform #9 payload 

09/11/19 07:05:21 >> : -- transform #10 payload 

09/11/19 07:05:21 >> : -- transform #11 payload 

09/11/19 07:05:21 >> : -- transform #12 payload 

09/11/19 07:05:21 >> : -- transform #13 payload 

09/11/19 07:05:21 >> : -- transform #14 payload 

09/11/19 07:05:21 >> : -- transform #15 payload 

09/11/19 07:05:21 >> : -- transform #16 payload 

09/11/19 07:05:21 >> : -- transform #17 payload 

09/11/19 07:05:21 >> : -- transform #18 payload 

09/11/19 07:05:21 >> : key exchange payload

09/11/19 07:05:21 >> : nonce payload

09/11/19 07:05:21 >> : identification payload

09/11/19 07:05:21 >> : vendor id payload

09/11/19 07:05:21 ii : local supports XAUTH

09/11/19 07:05:21 >> : vendor id payload

09/11/19 07:05:21 ii : local supports nat-t ( draft v00 )

09/11/19 07:05:21 >> : vendor id payload

09/11/19 07:05:21 ii : local supports nat-t ( draft v01 )

09/11/19 07:05:21 >> : vendor id payload

09/11/19 07:05:21 ii : local supports nat-t ( draft v02 )

09/11/19 07:05:21 >> : vendor id payload

09/11/19 07:05:21 ii : local supports nat-t ( draft v03 )

09/11/19 07:05:21 >> : vendor id payload

09/11/19 07:05:21 ii : local supports nat-t ( rfc )

09/11/19 07:05:21 >> : vendor id payload

09/11/19 07:05:21 ii : local supports DPDv1

09/11/19 07:05:21 >> : vendor id payload

09/11/19 07:05:21 ii : local is SHREW SOFT compatible

09/11/19 07:05:21 >> : vendor id payload

09/11/19 07:05:21 ii : local is NETSCREEN compatible

09/11/19 07:05:21 >> : vendor id payload

09/11/19 07:05:21 ii : local is SIDEWINDER compatible

09/11/19 07:05:21 >> : vendor id payload

09/11/19 07:05:21 ii : local is CISCO UNITY compatible

09/11/19 07:05:21 >= : cookies 6bcadbbfc32dece4:0000000000000000

09/11/19 07:05:21 >= : message 00000000

09/11/19 07:05:21 -> : send IKE packet 192.168.0.3:500 -> 216.231.208.224:500 ( 1158 bytes )

09/11/19 07:05:21 0x : 45000486 

Encoded data removed......

09/11/19 07:05:21 0x : 9fe274cc 0100

09/11/19 07:05:21 DB : phase1 resend event scheduled ( ref count = 2 )

09/11/19 07:05:21 DB : phase1 ref decrement ( ref count = 1, obj count = 1 )

09/11/19 07:05:21 DB : tunnel ref increment ( ref count = 3, obj count = 1 )

09/11/19 07:05:26 -> : resend 1 phase1 packet(s) 192.168.0.3:500 -> 111.111.111.224:500

09/11/19 07:05:31 -> : resend 1 phase1 packet(s) 192.168.0.3:500 -> 111.111.111.224:500

09/11/19 07:05:36 -> : resend 1 phase1 packet(s) 192.168.0.3:500 -> 111.111.111.224:500

09/11/19 07:05:41 ii : resend limit exceeded for phase1 exchange

09/11/19 07:05:41 ii : phase1 removal before expire time

09/11/19 07:05:41 DB : phase1 deleted ( obj count = 0 )

09/11/19 07:05:41 DB : tunnel ref decrement ( ref count = 2, obj count = 1 )

09/11/19 07:05:41 DB : tunnel stats event canceled ( ref count = 1 )

09/11/19 07:05:41 DB : removing tunnel config references

09/11/19 07:05:41 DB : removing tunnel phase2 references

09/11/19 07:05:41 DB : removing tunnel phase1 references

09/11/19 07:05:41 DB : tunnel deleted ( obj count = 0 )

09/11/19 07:05:42 DB : peer ref decrement ( ref count = 1, obj count = 1 )

09/11/19 07:05:42 DB : removing all peer tunnel refrences

09/11/19 07:05:42 DB : peer deleted ( obj count = 0 )

09/11/19 07:05:42 ii : ipc client process thread exit ...

Log Name:      Application
Source:        Application Error
Date:          11/18/2009 9:54:59 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      XXXXXXXX
Description:
Faulting application name: iked.exe, version: 0.0.0.0, time stamp: 0x4ac43782
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000374
Fault offset: 0x00000000000c6cd2
Faulting process id: 0x718
Faulting application start time: 0x01ca68c11d8a3f1f
Faulting application path: C:\Program Files\ShrewSoft\VPN Client\iked.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ecbb5f96-d4b6-11de-b317-00247e89e422
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-11-19T02:54:59.000000000Z" />
    <EventRecordID>1230</EventRecordID>
    <Channel>Application</Channel>
    <Computer>XXXXXXX</Computer>
    <Security />
  </System>
  <EventData>
    <Data>iked.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>4ac43782</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7600.16385</Data>
    <Data>4a5be02b</Data>
    <Data>c0000374</Data>
    <Data>00000000000c6cd2</Data>
    <Data>718</Data>
    <Data>01ca68c11d8a3f1f</Data>
    <Data>C:\Program Files\ShrewSoft\VPN Client\iked.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>ecbb5f96-d4b6-11de-b317-00247e89e422</Data>
  </EventData>
</Event>

Log Name:      Application
Source:        Application Error
Date:          11/18/2009 9:54:59 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      XXXXXXX
Description:
Faulting application name: dtpd.exe, version: 0.0.0.0, time stamp: 0x4a5a69c6
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000374
Fault offset: 0x00000000000c6cd2
Faulting process id: 0x6ac
Faulting application start time: 0x01ca68c11cdc5b6d
Faulting application path: C:\Program Files\ShrewSoft\VPN Client\dtpd.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ec5dadd6-d4b6-11de-b317-00247e89e422
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-11-19T02:54:59.000000000Z" />
    <EventRecordID>1227</EventRecordID>
    <Channel>Application</Channel>
    <Computer>XXXXXXX</Computer>
    <Security />
  </System>
  <EventData>
    <Data>dtpd.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>4a5a69c6</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7600.16385</Data>
    <Data>4a5be02b</Data>
    <Data>c0000374</Data>
    <Data>00000000000c6cd2</Data>
    <Data>6ac</Data>
    <Data>01ca68c11cdc5b6d</Data>
    <Data>C:\Program Files\ShrewSoft\VPN Client\dtpd.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>ec5dadd6-d4b6-11de-b317-00247e89e422</Data>
  </EventData>
</Event>

_________________________________________________________________
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