[vpn-help] Shrew Soft Virtual Adapter Disabled

[Ben English]

Hi Matthew,

Thanks for that. It looks like the adapter isn't automatically enabling then. When I try the client it fails on "Bringing up tunnel..." then fails with "negotiation timout occurred". If I manually enable the virtual adapter, the VPN connects ok.

I have tried the follow troubleshooting steps, with no joy.

1. Restart PC
2. reinstall VPN client
3. Install different VPN client version

Regards,

Ben

-----Original Message-----
From: Matthew Grooms [mailto:mgrooms at shrew.net]
Sent: Monday, 15 March 2010 1:00 PM
To: Ben English
Cc: vpn-help at lists.shrew.net
Subject: Re: [vpn-help] Shrew Soft Virtual Adapter Disabled

On 3/10/2010 10:14 PM, Ben English wrote:
> Hi,
>
> We're having a problem with the Shrew Soft Virtual Adapter. On every
> laptop (all the same make and model) the adapter is disabled. If you
> enable the adapter the client works ok, but after a reboot the adapter
> is disabled again...?
>
> I haven't attached any logs as the client works fine when the adapter is
> not disabled. I can't see any errors in the event log relating to this...
>
> VPN Client Version: 2.1.5 & 2.1.6
>
> Windows OS Version: Windows 7 X64 Enterprise
>
> Laptop Make/model: Dell Studio XPS 1645
>
> Regards,
>

Ben,

Virtual adapters are intended to remain disabled until a connection is
established. This should happen automatically. Try rebooting and then
connect. If the adapter isn't enabling itself automatically, please let
me know.

-Matthew

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