[vpn-help] System crash after installation

[Bob Munn]

As an academic I work from home. To access the university library I need to
use a VPN. The university has not yet moved to Windows 7, so it does not
support any 64-bit VPN. However, it has tested that the Shrew Soft VPN works
and offers it for download without support.

 

So I downloaded the Shrew Soft VPN software to use with my new Windows 7
machine (Dell Studio XPS 8000), and it worked very well. However, the next
time I started the machine, I got a serious error message. I followed the
on-screen advice to uninstall the Shrew Soft VPN, but after that the system
crashed comprehensively. It took many hours to restore, eventually through
using Windows Restore to go back to about three days earlier. The system
seemed to be looking for a non-existent drive and that caused it to crash.
Before restore the on-screen advice said check the hard drive in detail, and
it was fine.

 

The university says there is no general experience of the problem I reported -
maybe one other report - but, as I say, they have no resource to explore it. I
have no direct and conclusive evidence that this software caused the problem,
though the timing and nature of it seem consistent with that. I am very
reluctant to try downloading it again on to this machine or on to our new
Windows 7 laptop, given the devastating nature of the crash.

 

Does anyone else have experience of such a problem and if so any advice on
what causes it and how to avoid it?

 

Bob Munn

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