[vpn-help] Fw: Problem Report - windows 7 64 bit

[Randy Blackburn]

----- Forwarded Message ----
From: Randy Blackburn <randy.blackburn at yahoo.com>
To: support at shrewsoft.com
Cc: Anthony Polselli <anthony at naturalnetworks.com>; Robert Smith <robert at naturalnetworks.com>
Sent: Tue, May 25, 2010 2:00:54 PM
Subject: Problem Report - windows 7 64 bit


Problem:

The VPN client fails to fully connect to my gateway. 
When I click on connect, the client application successfully enables the tunnel.  
However, I can't connect to (or ping)  any of the supported servers.  When pinging, I get the message "Destination host  unreachable"
 
I have tried: 
to bypass my wireless router, and connect directly to ny cable modem -- unsuccessful
to turn off my kapersky firewall, etc
 
 A local support person IS able to connect with shrewsoft.


To Reproduce:

Connect to to the gateway at 209.216.212.4 with user name / pw to be provided if needed

VPN Client Version = 2.1.5
Windows OS Version = Windows 7 64bit sony vaio laptop
Gateway Make/ModEel = PIX 515E 
Gateway OS Version = 7.0.4???

see attachments

Thank you in advance,
Randy Blackburn
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