[vpn-help] Problems with Shrewsoft Client after Standby

[Matthew Grooms]

On 9/7/2010 3:01 AM, Müller, Gabriel wrote:
> Hi
>
> First of all thanks a lot for the great software.
> We have a problem with the Shrewsoft client after resuming from standby (see below).
> If you need the debug output of the trace utility and / or the client configuration, please let me know.
>
> Best regards
> Gabriel
>
>
> Problem
>
> Using the ShrewSoft client we can establish a VPN connection to our
> company and access resources via the tunnel. If the laptop is put to
> standby (without disconnecting / closing the ShrewSoft client) and
> waken up again, the Shrewsoft client again prompts for the password.
> The VPN re-connection seem to work when looking at the Shrewsoft
> client but the remotely located resources cannot be accessed any
> longer via the VPN tunnel.
> It works again after restarting iked and ipsecd services. Currently
> we use a script to kill the Shrewsoft access manager and restart
> ipsecd and iked services after the laptop wakes up from standby.
>
> Environment
>
> Laptop:
> - Windows 7 Ultimate (32 bit)
> - ShrewSoft 2.1.6-release
> VPN Enpoint:
> - SSG 140 with Screenos 6.3.0r1.0
>
> To reproduce
>
> - Starting laptop
> - Establish 3G connection (or other internet connection)
> - Using ShrewSoft access manager to connect to VPN
> - Connection is established, remotely located resources can be reached via VPN tunnel
> - Putting laptop into standby mode
> - Wake up laptop
> - Establish 3G connection (or other internet connection)
> - Shrewsoft access manager now timeouts and prompts again for Username/PW
> - Shrewsoft access manager establishes connection again successfully
> - But now remotely located resources cannot be reached via VPN tunnel
>

Does restarting the Shrew Soft IKE/IPsec services resolve this issue or 
is a reboot required?

-Matthew