[vpn-help] Failing to install the Shrew VPN Client 2.2.2 on Win8.1 64bits

Tue Dec 23 21:15:53 CST 2014

Hello Shrew Soft Support,

Problem:

I am systematically failing to install the Shrew VPN Client 2.2.2 on my
computer.

To Reproduce:

Run the “vpn-client-2.2.2-release.exe” and choose the Pro option.

Windows OS Version = Windows 8.1 Update 1 64bits with ALL the latest windows
update being installed (i.e.: optional & mandatory à including the
KB3000850, that is the latest Microsoft SChannel patch).

During the installation, I have got an error dialog that was telling me:
Access Denied. Please, take note that I am an administrator on this
computer.

The application was appearing as installed and was part of the Windows
“Programs and Features” *BUT* no Network Adapter had been created. IMHO, the
installation process was appearing to only be partial. Because of that
error, I immediately uninstalled the Shrew VPN Client.

This application is targeted as a replacement to the Cisco VPN Client to my
customer premises. The Cisco VPN Client is failing to work on Windows 8.1
and is NOT anymore supported by Cisco itself.

Here is the content of the log-file produced by the setup program during the
installation. You can see an “Aborting” message later on:

Call: 1247
Delete: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp"
CreateDirectory: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp" (0)
CreateDirectory: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp" created
File: overwriteflag=1, allowskipfilesflag=2,
name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\GetVersion.dll"
File: wrote 6656 to
"C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\GetVersion.dll"
Call: 1247
File: overwriteflag=1, allowskipfilesflag=2,
name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\GetVersion.dll"
File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\GetVersion.dll"
(overwriteflag=1)
Call: 779
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Call: 1247
File: overwriteflag=0, allowskipfilesflag=2,
name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini"
File: wrote 211 to
"C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini"
WriteINIStr: wrote [Settings] RTL=0 in
C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini
File: overwriteflag=0, allowskipfilesflag=2,
name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\modern-wizard.bmp"
File: wrote 52576 to
"C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\modern-wizard.bmp"
WriteINIStr: wrote [Field 1]
Text=C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\modern-wizard.bmp in
C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini
Call: 1247
File: overwriteflag=0, allowskipfilesflag=2,
name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\modern-header.bmp"
File: wrote 25818 to
"C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\modern-header.bmp"
WriteINIStr: wrote [Settings] NumFields=3 in
C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini
WriteINIStr: wrote [Settings] NextButtonText= in
C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini
WriteINIStr: wrote [Settings] CancelEnabled= in
C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini
Call: 264
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WriteINIStr: wrote [Field 2] Text=Welcome to the Shrew Soft VPN Client Setup
Wizard in C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini
WriteINIStr: wrote [Field 2] Bottom=38 in
C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini
WriteINIStr: wrote [Field 3] Top=45 in
C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini
WriteINIStr: wrote [Field 3] Bottom=185 in
C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini
Call: 264
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WriteINIStr: wrote [Field 3] Text=This wizard will guide you through the
installation of Shrew Soft VPN Client.\r\n\r\nIt is recommended that you
close all other applications before starting Setup. This will make it
possible to update relevant system files without having to reboot your
computer.\r\n\r\nClick Next to continue. in
C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\ioSpecial.ini
Call: 1247
File: overwriteflag=1, allowskipfilesflag=2,
name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\InstallOptions.dll"
File: wrote 14848 to
"C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\InstallOptions.dll"
Call: 1247
File: overwriteflag=1, allowskipfilesflag=2,
name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\InstallOptions.dll"
File: skipped:
"C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\InstallOptions.dll"
(overwriteflag=1)
Call: 988
Call: 1247
File: overwriteflag=1, allowskipfilesflag=2,
name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
File: wrote 9728 to
"C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
Call: 1247
File: overwriteflag=1, allowskipfilesflag=2,
name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
(overwriteflag=1)
Call: 1247
File: overwriteflag=1, allowskipfilesflag=0,
name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
(overwriteflag=1)
Call: 1247
File: overwriteflag=1, allowskipfilesflag=2,
name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
(overwriteflag=1)
Call: 1247
File: overwriteflag=1, allowskipfilesflag=0,
name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
(overwriteflag=1)
Call: 1247
File: overwriteflag=1, allowskipfilesflag=0,
name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
(overwriteflag=1)
Call: 1247
File: overwriteflag=1, allowskipfilesflag=0,
name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
(overwriteflag=1)
Call: 1247
File: overwriteflag=1, allowskipfilesflag=0,
name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
(overwriteflag=1)
Call: 1247
File: overwriteflag=1, allowskipfilesflag=2,
name="C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
File: skipped: "C:\Users\Jean\AppData\Local\Temp\nsxF45D.tmp\nsDialogs.dll"
(overwriteflag=1)
Call: 1101
Aborting: ""
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Thanks in advance for your help.

Have a great dayJ

Jean Lamontagne
Senior Software Consultant/
Consultant principal en logiciels
ObjeXpert Inc.
Home  : (514) 363-2820
Cell  : (514) 996-2471
MailTo:  <mailto:jlamontagne at objexpert.com> jlamontagne at objexpert.com

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