[vpn-help] User can't print
Max Schuster
mschuster at interpowerinduction.com
Tue Feb 3 14:02:37 CST 2015
?Hello,
I have a user that can connect to our VPN with little problem but as soon as he disconnects to print he's basically locked out. He can connect and the tunnel says it's enabled but he has no access. After this happens he often has to reboot to log back into the VPN.
I've tried
Updating BIOS
Uninstalling/reinstalling Shrew Soft
Deleting and re-importing the configuration file
Checked the user account settings to verify they were the same as other users
Added our servers to his host file
Turned off the Shrew Soft Adapter
Stopped and restarted his Shrew Soft services
Verified he can ping our servers by IP address and by FQDN
Logged in as another user to verify it was his particular user account
Verified he's not using a proxy
Scanned for malware
I'm not sure what's left to try. I considered doing a route add but his ISP won't allow static addressing. I also thought about adding his printer to our network but I don't know if that will work for when he tries to print locally and I have no way of testing it for him.
Any help is greatly appreciated!
Thanks
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