[vpn-help] PIN resets for RSA token authentication

Grant Quail grant.quail at chromeriver.com
Tue Sep 15 04:17:33 CDT 2015


Good day,

Our VPN uses "Mutual PSK + Xauth" authentication, using a PIN + RSA code.

Currently Shewsoft does not support the mechanism to reset the PIN.  This
happens either when the RSA token is first assigned, or when the PIN is
forgotten and a reset is triggered on the server side.

The mechanism for a reset (using the Cisco VPN client) is:
1. Attempt connection in using only the RSA code
2. A dialogue requests the user to select & confirm a PIN
3. PIN reset is confirmed and another connection must be attempted to form
the tunnel.

Are there any plans to include the reset functionality into a future
version of the client?
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